Refund and cancellation policy
Effective 14 September 2026
1. Accounts and payment
Creating a Pici account does not itself create a charge or grant delivery access. New accounts must choose and pay for a subscription before creating, uploading or publishing. There is no free plan or trial for new accounts. Previously granted trials remain available until their stated expiry date and have no payment to refund. Existing files are not deleted when access ends.
2. Cancelling a paid subscription
You can cancel your subscription using the management link in Paystack’s subscription emails or by sending a recorded cancellation request to [email protected]. Please cancel before the next renewal date if you do not want the next billing period to begin. A cancellation stops future renewal; it does not by itself reverse a charge for a billing period that has already started.
3. Access after cancellation
When Paystack confirms that a subscription is non-renewing, paid access ordinarily continues until the end of the current paid period. After paid access ends, the account can still sign in and access existing files and published galleries, but creating, uploading and publishing requires a paid subscription. Privacy controls, unpublishing and deletion remain available. Cancellation does not delete your account, galleries, or photographs.
4. Refund eligibility
Payments are not automatically refundable merely because a subscription was unused or cancelled after a new billing period began. We will review a refund request where there appears to be a duplicate or incorrect charge, Pici could not materially provide the paid service, or applicable law otherwise requires a refund or credit. Where a consumer has a statutory right to cancel a fixed-term agreement early, we will apply the credits and reasonable deductions permitted by law. This policy does not limit statutory rights that cannot lawfully be excluded.
5. Requesting a refund
Send your refund request promptly to [email protected] from the email address associated with your Pici account. Include the transaction date, amount, Paystack reference if available, and the reason for the request. Do not send card numbers, bank login details, or other payment credentials. We may ask for information reasonably needed to verify the account and transaction.
6. Approved refunds
Approved refunds are submitted through Paystack to the original payment method where supported. We will confirm when the request has been submitted. Processing times are controlled by Paystack and the relevant bank; a processed refund may take up to 10 business days to reach the customer. If the payment provider requires additional information, we will contact you using the account email address.
7. Effect of a refund
Depending on the reason and amount refunded, paid access may end immediately or continue until the end of the paid period. We will explain the applicable access date when approving the refund. Your responsibility to retain independent copies of original photographs continues regardless of cancellation or refund.
8. Contact and disputes
Please contact [email protected] first so we can investigate a billing concern. Nothing in this policy prevents a consumer from using any complaint, dispute-resolution, or other remedy available under applicable South African law.